This Privacy Policy applies to the gocoworq
Gocoworq recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://gocoworq.com/ and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
Gocoworq is a property of gocoworq Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at D-402,The First ITC Hotel Lane, Behind Keshavbag Party Plot, Ahmedabad - 380015.
Information we collect
Contact information. We might collect your contact information like your email address and mobile number to contact you for any interaction regarding the website.
We do not forward your contact information to any other third party and solely use it for our own communication regarding to the website only.
Payment and billing information. We might collect your billing name, billing address and payment method when you book a seat online or buy our go-pass.
As a space owner, we might collect your billing name, billing address and payment method when you subscribe to any of our paid subscription plan.
We NEVER collect and store your credit card number or credit card expiry date or other details pertaining to your credit card or any other payment information on our website.
Credit card or any other payment method information will be obtained and processed by our online payment partner Razorpay.
Information you post. We collect information you post for your coworking space on our website or on a third-party social media site belonging to gocoworq.com.
Demographic information. We may collect demographic information about you, coworking spaces you like, spaces you book, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
Other information. If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you inquire for a space or book any space online. We also collect information if you post a comment on our websites or ask us a question through phone or email.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
Use of your personal information
We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions. We might use your information to confirm your registration or booking for a space.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you book online from us we'll enroll you in our newsletter.
We use information to send you transactional communications. We might send you emails or SMS about your account or online booking or go-pass purchase or any other important features.
We use information as otherwise permitted by law.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online booking process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the coworking spaces you have interacted with.The coworking spaces may use the information we give them as described in their privacy policies. We do not share your information with any coworking spaces with whom you have never interacted with.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
As a space owner, you are assured that We DO NOT share information about your manual leads or tenants with any other coworking space or vendors. Your tenants data which you use for your space management are secured in your own database and is not shared with other spaces in any case.
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email hello@gocoworq.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
Third party sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Preet Shah
D-402, The First,
ITC Hotel Lane,
Behind Keshavbag Party Plot Ahmedabad-380015
Phone: +91-79 8822 1060
Email: hello@gocoworq.com
If you have any questions about this Policy or other privacy concerns, you can also email us at hello@gocoworq.com
Updates to this policy
This Privacy Policy was last updated on 01.06.2022. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.
Cancellation and Refund Policy
Gocoworq go-pass cancellation is easy to use - You cancel go-pass subscription anytime Just visit gocoworq site, Sign in to your account, Check your subscriptions, Click "Cancel Subscription", and Finish cancellation. Plan upgrade/downgrade - As a space owner, you can upgrade or downgrade any plan from the options and cancel the plan anytime! If you are certain that you canceled the Passport subscription and gocoworq is still charging you for their services, you can claim a refund with supported documents. Our friendly support staff will assist you as early as possible and you will receive a refund from gocoworq if you provide evidence that you’ve gone through the process of canceling your subscription. If you believe that you are wrongfully charged and there is no way that you are at fault, you can request a refund by calling gocoworq customer service or emailing us at hello@gocoworq.com